Frequently asked questions

Qwickwave is a connected software platform for service businesses, made up of three products — Lead Management (a sales CRM), Field Service Management (FSM), and HRMS. Instead of stitching together separate tools, all three share the same company, users, and roles.

Yes. Lead Management, Field Service Management, and HRMS each stand on their own — you only adopt and pay for what your business needs, and can add the others later since they share the same company, users, and roles.

Yes. They run on the same company, users, and roles, so information like a won deal or an onboarded employee doesn't need to be re-entered across products — a lead can become a job, and a job's technician can already exist as an HRMS employee record.

Yes. Qwickwave is a global SaaS platform, headquartered in India and serving companies worldwide. Currency, tax rules, phone formats, and address fields adapt to the country a company operates in, and pricing is resolved per country rather than assuming one market.

The Field Service Management technician mobile app ships with a full interface in English, Hindi, Arabic, and Spanish — not just translated prompts. Its AI voice assistant also supports regional languages for hands-free use in the field.

It's a sales CRM built around a live Kanban pipeline, with SLA-backed follow-ups and every lead source — website, WhatsApp, IndiaMART, manual entry — feeding into one place instead of scattered spreadsheets or inboxes.

Both. Leads can arrive automatically from your website, WhatsApp, IndiaMART, or a webhook, and get deduplicated and tagged by source on the way in — or you can add one manually at any time.

Yes. Two-way WhatsApp messaging, automations, and approved message templates are built in and connected directly to a lead's timeline, using Meta's official WhatsApp Business Platform.

Every lead gets a response-time clock the moment it's created. Dashboard counts and notifications flag anything approaching or past its deadline, so a lead doesn't quietly go cold.

Yes, through a guided CSV import wizard for leads, contacts, and historical data, with per-row error reporting so you can see exactly what didn't import and why.

Yes. You can ask for a lead by name, status, or agent and get an instant answer, including taking actions like reassigning a lead or updating its stage.

Yes. Incoming leads are checked for duplicates automatically on capture, and the system checks for scheduling conflicts before a follow-up gets booked into a slot that clashes with one already on the calendar.

Yes, two-way — scheduled follow-ups sync with Google Calendar, and each one shows a clear synced-or-not status so nothing falls out of sync silently.

Yes. A "copy to FSM job" action carries customer and deal details straight across into a new Field Service Management job, so you don't re-type anything.

Seven report views — Overview, Funnel, Sources, Geography, Team, SLA, and Agent Performance — covering conversion rates, response times, and overdue counts per agent.

It schedules technicians, manages service territories, and turns completed jobs into invoices — with a mobile experience built for people working in the field, not at a desk.

Yes. You can run separate customer accounts — each with its own jobs, invoices, and reports — side by side in a single dashboard, filtering down to one client in a click or zooming out to everything across all of them.

Yes. Technicians see their job list and customer details, and can update status, capture charges and photo proof, and message customers directly from their phone.

Jobs are matched to the best-fit technician, ranked by skill, service-area coverage, rating, and current workload — not just whoever happens to be free.

Yes, through live GPS tracking, plus each technician's full travel history against every job, so there's no guessing on ETAs.

Yes. Invoices generate straight from a completed job, with regional tax rates and multi-currency support built in.

Yes. Service contracts for ongoing maintenance — monthly, quarterly, or custom — generate their recurring jobs automatically on schedule, with no manual re-entry.

Yes. Custom digital checklists can be attached to any job type, with photo or video evidence captured against each step as built-in proof of work.

The technician app ships with a full interface in English, Hindi, Arabic, and Spanish, not just translated prompts.

Yes. A rating is confirmed with a one-time code before it posts, so a technician's leaderboard reflects real customer feedback rather than noise.

Yes. You can set commission rules per technician or job type, run payouts, and hand over a clean statement — no separate spreadsheet math.

Yes. An AI voice assistant lets technicians ask about their schedule, earnings, or a job's details hands-free, with support for regional languages.

Yes, through a Zoho integration and custom outbound webhooks, with sync logs so you can monitor every connection.

Everything from candidate invite to final payslip — onboarding, attendance, payroll, leave, recruitment, and performance in a single platform.

Yes. Payroll runs per pay period, computes payslips automatically, and delivers them by email, with a self-service tab so employees can view their own payslips.

Yes. Daily attendance summaries pull from biometric devices where a company has one connected, or manual entry otherwise, with leave-based loss-of-pay calculated automatically.

Yes. A built-in recruitment (ATS) module tracks applicants through your hiring pipeline before they ever become an onboarding candidate.

Yes. Reporting lines set in the org chart drive approval routing automatically, so leave and expense requests go to the right manager without manual setup for every employee.

Only their own team. Managers are scoped to their reporting subtree in the org chart — their own direct and indirect reports — not the whole company, for attendance, performance, expenses, and assets.

Yes. Employees submit expense claims, which route to their manager for approval through the same hierarchy-aware routing used for leave requests.

Yes. Asset management records what's issued to each employee and ties into offboarding, so a departing employee's assigned assets are visible for return before their final settlement.

Yes, through a built-in training and learning module for company-wide or role-specific courses.

Employees review and sign documents like offer letters or policies with a typed signature captured in-app. It's a lightweight in-app acknowledgment, not a legal or cryptographic e-signature, so it suits internal HR documentation rather than contracts requiring statutory e-signature compliance.

Offboarding in HRMS walks through a checklist and a settlement calculator to work out final dues, keeping the exit process consistent instead of ad hoc.

Yes. A bulk import wizard handles employees, leave, attendance, payroll, and performance records, so you're not re-entering your existing HR data by hand.

Yes, through webhooks and API keys for connecting HRMS to other business systems.

Yes. Audit logs record key actions across the system, giving admins a record of who changed what.

Yes. The Free tier is available across Lead Management, Field Service Management, and HRMS with no credit card required, so you can explore every product at a small scale before upgrading.

Yes. Pricing is resolved per country. Where we've published local pricing for your country, you'll see it automatically based on the country switcher in the navbar. Markets without published pricing yet show a "Contact us" option instead of a converted estimate.

Yes — switching a paid tier to yearly billing saves 20% compared to paying monthly.

You can move up to the Pro tier, which offers custom limits, dedicated onboarding and support, custom integrations and SLAs, and volume-based pricing — reach out via Contact to talk through your needs.

Yes. Per-tenant data isolation and role-based access control are foundational to the platform — one customer cannot access another's data.

Yes. Data is encrypted in transit (HTTPS/TLS), access within the product is governed by role-based permissions, and internal access to production systems is restricted.

Qwickwave's infrastructure runs on Google Cloud Platform / Firebase, which may store and process data across multiple regions. Companies with data-localization requirements should confirm this arrangement meets their own obligations before storing regulated data.

No. Qwickwave does not sell personal information, and does not use customer data — leads, employee records, job data — to train third-party advertising products.

Depending on your location and applicable law (such as the GDPR or India's Digital Personal Data Protection Act), you may have rights to access, correct, delete, or export your data. Most of this can be done directly in the product, or by contacting support@qwickwave.com.

Start a free trial directly from any product page — no credit card required on the Free tier — or request a demo through the Contact page if you'd rather talk it through first.

Yes. The Contact page lets you request a personalized demo, discuss enterprise requirements, or talk through custom pricing and integrations.

Email support@qwickwave.com, or use the form on the Contact page — our team responds from there.