Last updated: September 22, 2026
These Terms of Service (“Terms”) govern access to and use of Qwickwave’s software-as-a-service platform, including Lead Management, Field Service Management (FSM), and HRMS (together, the “Services”), operated by Qwickwave (“Qwickwave,” “we,” “us,” or “our”). By creating an account, starting a trial, or otherwise using the Services, you agree to these Terms on behalf of yourself and, if applicable, the company or organization you represent (“Customer,” “you”). If you do not agree, do not use the Services.
You must be at least 18 years old and able to form a binding contract to use the Services. When you register, you agree to provide accurate, current information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@qwickwave.com if you suspect unauthorized use of your account.
Qwickwave provides three products that can be used independently or together, sharing a common company, user, and role model:
We may add, change, or discontinue features of the Services from time to time. We will provide reasonable notice before discontinuing a feature you are actively using on a paid plan, except where required sooner for security or legal reasons.
The Services are offered under Free, Go, and Pro subscription tiers, each with defined usage limits (such as the number of users, leads, jobs, or employees included), as described on our Pricing page. By subscribing to a paid plan, you authorize us (via our payment processor, Stripe) to charge your payment method on a recurring basis for the applicable subscription fee, plus any usage-based overage fees incurred beyond your plan’s included limits, until you cancel.
You agree not to, and not to permit your users to:
We may suspend or terminate access for a breach of this section, as described in Section 9.
As between you and Qwickwave, you retain all rights to the data you or your authorized users input into the Services (“Customer Data”), including lead, job, employee, and attendance records. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data, including obtaining any consents required from your employees, customers, or other individuals before entering their information into the Services or enrolling them in features such as biometric attendance.
We process Customer Data solely to provide the Services and in accordance with our Privacy Policy. On termination of your account, we will make Customer Data available for export for a reasonable period, after which it may be deleted in accordance with our data retention practices.
The Services allow you to connect third-party tools and services at your discretion, including IndiaMART, WhatsApp Business Platform, Zapier-style webhooks, and biometric attendance devices. Your use of any connected third-party service is governed by that third party’s own terms, and we are not responsible for the availability, accuracy, or practices of third-party services you choose to connect.
Qwickwave and its licensors retain all right, title, and interest in and to the Services, including all software, design, and trademarks, excluding Customer Data. We grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term, solely for your internal business purposes and subject to these Terms. No other rights are granted.
We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, and we will use reasonable efforts to minimize disruption and provide notice for maintenance expected to cause material downtime.
You may cancel your subscription at any time from your account settings or by contacting support; cancellation takes effect at the end of your current billing period. We may suspend or terminate your access to the Services, with notice where practicable, if: (a) you materially breach these Terms and fail to cure within a reasonable period after notice; (b) your account is delinquent on payment; (c) we reasonably believe your use poses a security or legal risk to Qwickwave or other Customers; or (d) required by law. On termination, your right to access the Services ends, subject to the data export provisions in Section 5.
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any data loss will not occur.
To the fullest extent permitted by law, Qwickwave will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services, even if advised of the possibility of such damages. Our total aggregate liability arising out of or related to these Terms or the Services will not exceed the amount you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.
You agree to indemnify and hold Qwickwave harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your Customer Data, or your violation of any law or third-party right in connection with your use of the Services.
These Terms are governed by the laws of India, without regard to conflict-of-law principles, except where mandatory local consumer protection or data protection law requires otherwise. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts located in India, unless applicable law requires a different forum.
We may update these Terms from time to time. We will update the “Last updated” date above, and for material changes affecting existing Customers, we will provide notice (such as an email or in-product notice) at least 15 days before the changes take effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to support@qwickwave.com.
